14 May 2013
Bogan's Rant - With Michael McShane - May 2013
I remember going to a seminar years ago and listening to some
pompous American in a suit telling us all about how Australia was a
unique environment to run a business in. He made several long
winded statements and wrote aggressively on a couple of whiteboards
before stating that the most important thing to remember about the
Australian consumer is that they're not easily baffled by
I thought about that for a minute before I decided he was
probably right. I hadn't listened to a word he'd said for the last
two hours and I do believe that he'd sell his grandmother if he
thought he could make a profit. So all in all, his BS about honesty
and familial connection hadn't baffled me so much as bored me to
tears and developed my long harboured desire to throw rotten
The one interesting thought I took from the two hours this man
stole from my life has been on shaky ground this week. Are proud
Australians becoming as easy to BS as the rest of the world?
Let me present my disturbing evidence to the jury.
A: People continue to believe the lines that rogue
recruiters are selling them about the company wanting their
identity to be kept secret. BS! If you are putting your details
forward to a company you have every right to know who they are.
Exhibit B: Despite
copious warning signs, hundreds of thousands of people seem to
believe that politicians will uphold every promise that they make.
BS! And also near imposssible considering the number of conflicting
promises they seem to make.
Exhibit C: "Mining
is just the same as any other industry. Skills are interchangable
and it's easy to learn." Clearly announced by somebody on the
D: Clearly it's not butter. Even the packaging
gives you a hint.
Do you have a finely tuned and highly Australian (his definition
not mine) BS detector? How has it helped you out this
Today's pet hate?
People in customer service roles who clearly dislike customers and
service. I mean, you had to know what you were getting yourself
into. It's written into your title!